Privacy policy
Privacy Policy
Last updated: 29th of September, 2025
This Privacy Policy explains how Printi Jools (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or shop at www.printijools.com (the “Site”) or otherwise interact with us. By using our Site and Services, you agree to the terms of this Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations. Updates will be posted on this page with the revised “Last updated” date.
What Information We Collect
The type of personal information we collect depends on how you interact with us. It may include:
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Contact details: name, email address, phone number
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Order details: billing and shipping address, payment confirmation
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Account details: login credentials (if you create an account)
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Customer support details: information you choose to provide when contacting us
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Usage information: IP address, device and browser type, and how you use our Site (via cookies and similar technologies)
We may also collect information from third parties such as:
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Shopify (our e-commerce platform)
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Payment providers (to process payments securely)
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Analytics and advertising partners (to help us improve our services and marketing)
How We Use Your Information
We use your personal information to:
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Process and deliver orders, including payments, shipping, returns, and exchanges
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Provide customer service and respond to your enquiries
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Improve our Site, products, and services
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Send you marketing communications (you can opt out at any time)
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Detect and prevent fraud or security risks
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Comply with our legal obligations
Cookies and Tracking
Our Site uses cookies and similar technologies to:
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Operate and improve our store (including remembering your preferences)
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Analyse visitor behaviour to help us improve
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Provide personalised advertising
Most browsers automatically accept cookies, but you can disable them in your settings. Please note, disabling cookies may affect site functionality.
Disclosure of Information
We may share your personal information with:
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Service providers such as Shopify, payment processors, shipping companies, and IT/analytics providers
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Marketing and advertising partners who help us show relevant ads
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Authorities if required by law, regulation, or to protect our rights
We do not sell your personal information.
Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. While no method is completely secure, we follow industry practices to safeguard your data.
Your information is stored for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Your Rights
Under the Australian Privacy Act 1988, you have rights to:
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Request access to the personal information we hold about you
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Request corrections if your information is inaccurate
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Opt out of marketing communications
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Make a complaint about how we handle your information
To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, in line with the Australian Privacy Principles.
Children’s Privacy
Our Site and products are not intended for children under 16, and we do not knowingly collect personal information from anyone under this age. If we become aware that we have collected personal information from a person under 16, we will delete it. Parents or guardians who believe their child has provided us with information should contact us at [email protected].
Contact Us
If you have questions, concerns, or complaints about how we handle your information, please email us at:
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.