Shipping Policy

Just a quick heads-up: if a parcel is returned to us due to an incomplete name or an invalid address, we’re not able to cover the return shipping costs on our end. In that case, your order will be cancelled and refunded, minus the original shipping fee.

We always want to make sure your goodies arrive safely, so double-checking your details really helps!

Processing and Production Times

Orders are processed and produced within 1-3 business days.

We don’t process orders on weekends, so if you place an order on Saturday, it will be processed between Monday and Wednesday.

If Monday is a public holiday, processing will take place between Tuesday and Thursday and so on.

Shipping Times

To get an estimate when to expect the order please tally processing time 3 business days + approximate shipping time as per below.

We ship parcels with Australia Post as standard parcels with tracking.

Within Australia & NZ

Standard Shipping: $10 flat rate, delivery within 2–8 business days.

Express Shipping: $15 flat rate, delivery within 1–4 business days.

Free Shipping: Available for orders over $60.

Important Note:

We are not responsible for delays caused by Australia Post or disruptions beyond our control. However, we always do our best to ensure your order arrives as quickly as possible!

International Shipping:

Flat Rate: $25 for all international orders

Free Shipping: Available for orders over $100.

Delivery times for overseas orders 

Estimated delivery times for overseas orders are approximate and may vary. 

Please note that additional delays can occur if the parcel is held in customs processing, which is beyond our control.

Japan: 4-7 business days

Singapore: 4-7 business days

Austria: 12-17 business days

Germany: 6-9 business days

Switzerland: 6-10 business days

The United Kingdom: 4-7 business days

Canada: 5-9 business days

The United States: 5-9 business days

New Zealand: 4-7 business days

Important Note:

For international orders outside of Australia, your country may have custom fees or import duties, which are the buyer’s responsibility. We recommend checking with your local customs office for any potential charges before placing your order. 😊📦

We are not responsible for delays caused by Australia Post or disruptions beyond our control. However, we always do our best to ensure your order arrives as quickly as possible!

We are an Australia-based business and deliver across the country. International shipping is available to:

Japan

Singapore

Austria

Germany

Switzerland

The United Kingdom

Canada

The United States

New Zealand

---

Customs Duties and Taxes

For international orders, additional customs duties, taxes, or VAT may be charged by your country or state at the time of delivery. These charges vary by location.

Please note that we are not responsible for any customs duties, taxes, or additional charges imposed at delivery. It is the customer’s responsibility to cover these costs.

---

Important Information

• Customer Responsibility:

  • Ensure the shipping information provided is correct.
  • We cannot be held responsible for lost or "return-to-sender" packages due to incorrect details or failure to collect from your local post office.

• Resending Packages:
  If a package is returned to us and needs to be re-sent, customers are required to pay the additional postage cost.

• Order Updates:
  If you need to update your order or shipping details, please email us at info@printijools.com within 24 hours of placing your order or before it is shipped.